Fast, efficient, and dependable communications links the successful business enterprise with its clients. Seeing the potential of the Internet, Koger developed a new front end that connects back-office systems with those they serve... investors and other related parties. Not just a portal, E*TAS... the Electronic Transfer Agency System... is a true front-end Web application that satisfies the need for straight-through processing (STP) of orders, on-line reports, trading, and communications.
Fund administration had used a “push” approach to customer service. That is, information was prepared and
pushed toward the client in the form of telephone messages, facsimile transmissions, postal and courier
deliveries. With no alternatives, this was the best that could be done. However, as an enterprise grows
in the Internet era, the potential of the push approach remains the same… no scalability, slow responsiveness
to client information requests, and only higher delivery charges and administrative costs.
The Internet, however, changed everything. Recognizing the potential, Koger developed E*TAS to enable investors and others to “pull” information from the back office, whenever and wherever they needed it. For investors and related parties this means efficient and timely receipt of information. For a fund administrator the advantages are immediate: E*TAS scales with business growth, eliminates administration errors, improves customer service, and eases the task of introducing new services.
Koger has grown nearly two-fold since E*TAS was introduced and today almost $1 trillion are administered using Koger products. To read how the product was first developed, see Sybase, Inc. and Koger, Inc. – A Success Story.
Learn more about ETAS 2007 from our white paper.
For more information about E*TAS or any Koger product or service, contact us at info@kogerusa.com or call +1-201-291-7747.