KOGER's number one priority is superior product support for its customers. The goal of the KOGER Issue Management System is to enhance the quality, feedback, and responsiveness of our technical support teams. Each reported product error, question, comment, or request for enhancement is autoamtically entered into a database and assigned a unique TICKET Number. The party that submitted the request will automatically receive an acknowledgment via e-mail with the TICKET Number. From that point forward, the progress of the submitted TICKET is communicated to the client automatically. In addition, the client is able to monitor the progress of the TICKET in real time through the web portion of our Issue Management System.
To learn more about KOGER support click one of the following links:
If you have any further questions, suggestions or comments about our technical support or our Issue Management System, please give us your feedback as we continuously strive to improve our services.
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