KOGER, Inc.

E*TAS and RSA

Koger has teamed up with
RSA Security Inc., an expert in protecting online identities and digital assets, to integrate the best breed of security layers into Koger online products, including E*TAS. RSA Security is the inventor of core security technologies for the Internet and leads the way in strong authentication and encryption, bringing trust to millions of user identities and the transactions that they perform. Its portfolio of award-winning identity and access management solutions helps businesses establish who’s who online – and what they can do.

KOGER's number one priority is superior product support for its customers. Therefore, we have teamed up with Seapine Software to create the KOGER Electronic Management System (KEMS). The goal of this system is to enhance the quality, feedback, and responsiveness of our technical support teams. Each reported product error, question, comment, or request for enhancement is entered into KEMS and assigned a unique TICKET Number. The party that submitted the request will automatically receive an acknowledgment via e-mail with the TICKET Number. From that point forward, the progress of the submitted TICKET is communicated to the client automatically. In addition, the client is able to monitor the progress of the TICKET in real time through the web portion of KEMS.

To learn more about KOGER support click one of the following links:

• Support Plans & Policies
• Download
• Documentation
• KEMS
• Report Discrepancy

If you have any further questions, suggestions or comments about our technical support or KEMS, please give us feedback as we continuously strive to improve KEMS and KOGER Technical Support.

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